The majority of our products are made-to-order and cannot be accepted for return or exchanged. Returns for stock items (in original condition) will only be accepted if prior arrangements have been made with Finao and could be subject to a return handling fee. All return postage is the customer's responsibility unless prior arrangements have been made with Finao.
We stand behind the materials and workmanship in our albums. It is our intention to have every album last a lifetime and beyond. On the rare occasion that an issue should arise in the workmanship of an album, contact customer service and we will do everything we can to correct the issue as quickly and painlessly as possible. This does not apply to damage caused by normal wear, misuse or accidental damage. Repairs requested for this type of damage are subject to repair/replacement fees. Please contact customer service for an evaluation.
In most cases, yes. Finao handles these situations on a case-by-case basis. We will ask for photos to asses the type of damage, determine what parts will need to be fixed/replaced and give you a quote for the repair charge. Please contact our customer service department to arrange an evaluation.
Shipping instructions are issued when you receive your Return Merchandise Authorization (RMA) from customer service. Not all returns are sent to the the same place so please do not send back returns or repairs without first obtaining a Return Merchandise Authorization (RMA). We will have no way to track your order.