We DO NOT check customer files for accuracy. This is your responsibility. If you are a first time user and ask for assistance, we will grant a one-time exception and make sure that all files have translated successfully.
In general, we strongly recommend the following:
This step takes about 10 minutes for albums (less for other products) and will save you time and costly repair/replacement charges. Failure to properly check your files can result in delayed production times and any reprint costs being your responsibility.
We DO NOT color correct customer files. All file prep is the customer's responsibility. We do, however, encourage you to print test prints to make sure color is to your liking prior to placing your order.
We do not require any propriety software or templates. As Finaons, you are free to design in whatever software, service or templates you are comfortable with as long as that choice allows you to export hi-res (300 dpi) JPG files.
We do have generic Adobe Photoshop templates available to download for most products to assist in the layout and design of pages and cover images. See specific products for template availability.
For InDesign users: Avoid this common mistake. Make sure that your linked image files are at the proper resolution prior to outputting your page designs as hi-res jpgs.
For those looking for pre-packaged software and template solutions, we recommend that you check out our Playmates section for a list of our recommended providers.
All files being submitted to Finao require a resolution of 300 DPI and be in the sRGB color space. See product details for any available starter templates.
If using the templates provided by Seldex, you do not need to change the resolution on the files as they may print at a different resolution and color space than Finao.
Files should be sized for the exact print size that you are doing. For example, a 10x10 inch print would be designed at 10x10 inches. Undersized files will not be accepted.
Image designs should be configured with a ¼ inch safety margin inset from the outside edges in mind. This is the area the mat will overlay the actual print.
For products that will require multiple files (like album spreads), please follow a standard numbering convention (i.e., 0001, 0002, etc.).
When your design is complete, including any images that will be needed for cover designs, opening or spreads, you will be given the chance to upload your files with your order. You can then arrange the thumbnails into the order they should appear if doing an album.